Fixing line faults with LowerCall and Openreach Engineers

Faults on BT's network (eg outside your home or office) are fixed for free. Faults with your own equipment or wiring (eg inside your property), will incur a minimum charge of £155+vat. This is made up of BT Openreach's engineers call out fee of £90+vat PLUS £65+vat per hour or part thereof with a minimum 1 hour charge.

If you encounter a problem with your telephone line, you should email LowerCall and we will perform a line test. If necessary, LowerCall will arrange for a BT Openreach engineer to come and fix the fault. If it is not possible to communicate via email, you should call LowerCall on the emergency fault repair helpline. This 0800 number is given to line rental customers when they sign up.

The key to avoiding a BT Openreach engineers call out charge, is to thoroughly check your equipment and wiring BEFORE contacting LowerCall and requesting an engineers visit. A local electrician can be a cheaper than a BT Openreach engineers call out charge. NB BT charge £90+vat for a missed appointment.